Live Chat Software allows interaction between customer support executives and website visitors or customers in real time. Web based chat utility is best solution to solve customer or website visitor queries and increase customer satisfaction.
Professional Live help website application is superior customer support service for online communication with your website visitor/customer in anytime and anywhere around the world. Web chat software provides cost effective means to talk with customers all over the world instead of making expensive telephone call or sending e-mail.
Live chat software is widely used for small and medium scale businesses including Real estate, Education, Travel agency, Auto sales, Insurance, online sales etc. You can easily provide superior customer support and technical guidelines to your customers in affordable way with web chat communicator utility.
Live Chat Software Features:
- Establish interaction between technical support executives and online customers or website’s visitors in real time.
- Facilitate to manage multiple visitors simultaneously.
- Customer support agents can view visitor’s information including IP address, Visitor name, Department name, Arrival time and date, Screen resolution, Company name etc.
- Operator can also interact with each other during online chatting with visitor.
- Easily view what the visitor or customer is typing before they send it.
- Operator will be notified through a popup window with a sound beep whenever a visitor request for chat.
- Facilitate to transfer chat session from one operator to another.
- Send Live chat session details to user specified email address.
- Website visitor send offline messages in case the customer care operator is offline or not available.
- Provide “chat history” tab that shows all your chatting history details including the chat time and date.
- Provide facility of sending chat details to visitors on their specified email address for future reference.
- Send Canned messages and Push URL’s for quickly assist website visitor and saves operator time.
- Operator can block IP address of mischief visitor/customer from entering chat session.
Other Features:
- Easily works with all major web browsers including Internet Explorer and more.
- Proves to be cost-effective and flexible as it supports 24x7 working environment.
- Helps improving customer’s relationship by providing online support with the reduced response time.
- Provide attractive and interactive graphical user interface and easy to use for novice users.
- No additional setup fees or hidden cost and even no monthly license renewals.
Download Free Demo:
Download 30 days freeware Live chat software to test and analyze software features and functionality in advance. If satisfied with demo working, we recommend you to purchase full version of the software.
Supported Operating System:
- Windows Vista
- Windows XP (Home, Professional, Tablet PC and Media Center Editions)
- Windows 2000 (Professional and Advance Server Editions)
- Windows NT (Terminal, Server and Workstation Editions)
- Windows server 2000
- Windows 98
Minimum System Requirements:
Your web hosting should support .NET 2.0 or higher and MS SQL Database
- Processor – Pentium class or equivalent processor
- Memory – 512 MB RAM
- Free Hard Disk Space – 15 MB free hard disk space
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